CYFOCUS Kall8 Toll Free is the only fully integrated toll free service that offers traditional 800 service with a complete set of online tools to manage and track your toll free numbers in real time. With CYFOCUS Kall8 Toll Free, you can instantly activate and forward your 800 numbers, view calls, and analyze the results of your ad campaigns online.

All CYFOCUS Toll Free Kall8 Plans Include these Standard Features

INCLUDED FEATURES

All Kall8 Numbers include the set of features listed below at no additional charge. To view other features available through Kall8, check out our Enhanced Services.

Included FeatureDescription
Voice Mail & FaxYour CyFocus Kall8 Tollfree Mailbox is designed to receive Voice Mail or Fax Messages. Kall8 also allows you to record a personalized voice mail greeting, specify how many rings before voice mail answers the call, and set the maximum length of your callers’ messages.  More Info
Virtual Calling CardMake calls using your CyFocus Kall8 Tollfree number as a Virtual Calling Card. Just dial any one of the Voice Mail access numbers and make outbound calls before, during or after checking your voice messages. You even have the option of using your CyFocus Kall8 Tollfree number as your caller ID. Calls within the contiguous 48 States, Canada and close to 20 other countries around the world are only 6.9¢ per minute.  More Info
ConferencingConduct conferences with up to 25 participants any time you want for as long as you like. The regular per-minute charges apply for each conference participant that dialed your toll free number.  More Info
Call BlockingCustomize the area from which you want to receive calls. You can block or allow calls based on the state, area code, area code + prefix, or even a specific phone number. Calls from blocked areas/numbers can be sent to a busy signal, continuous ringing, an error message, or directly to voice mail.  More Info
Custom Call ForwardingSet a schedule to automatically forward your calls to different numbers based on one or all of the following: time, day, area code, specific number or the state from which the call originated.  More Info
Call Notification EmailsReceive an instant email notification every time your 800 number is called. Each notification includes the Caller ID of the calling party, the number to which the call was sent, time of day, and the length of the call.
Maximum Call LengthSet the Maximum allowed time that an answered call can stay connected. Calls will be automatically disconnected when the specified time length is reached. If you have Voice Mail enabled, you can also set the maximum duration of your callers’ Voice Mail messages.
Caller ID DisplayChoose whether to display the Caller’s number or your Kall8 number as the Caller ID on incoming calls. For example, if you have multiple toll free numbers set to ring the same phone, displaying the Kall8 number as the Caller ID will allow you to identify which toll free number was dialed and answer the call appropriately.
Online ManagementKall8’s online account management is included free with service and includes a variety of tools to help you track your calls such as call history and call analytics reports.

RATES

ONLINE MANAGEMENT TOOLS

Complete control at your fingertips! Kall8’s secure online management is included free with toll free service. Once logged into your account, you will be able to change your ring-to number, view your call detail reports, set up/add features, update your payment information, plus much more – all with the click of a mouse!

Managing Your Numbers

Setup/Add FeaturesAdd, remove, or change features online.
Update your ring-to numberChange your ring-to number instantly using the Kall8 online web interface or use the Custom Call Forwarding feature to have your ring-to number changed automatically depending on time of day.
My Phone BookEnter your most common locations into your Phone Book and they will appear in a drop down box the next time you go to change your ring-to number. This is helpful for those who change their ring-to number frequently.

Online Tools

Call History ReportsGenerate reports dynamically by date, length of call, or calls to or from a specific number. Use Call History to build customer databases, monitor advertising campaigns, or make follow-up calls.
Real Time CallsGet up to the minute information on who’s calling! Real Time Call information is stored for three days and provides the name and phone numbers of all callers, even if the line is busy, unanswered, or the call is blocked.
Call AnalyticsAssign a different Campaign Name and 800 number to each of your advertising campaigns and analyze the results. See the total volume and percentage of calls for each campaign; track call durations by campaign and average call length; input advertising costs and see your return-on-investment (ROI) displayed in Ad Campaign Cost per Call. More Info
Address LookupActivate Address Lookup and your callers’ addresses will be displayed in your Call Detail Report online. You can also look up individual addresses while viewing your call detail without enabling the feature.
Listen to Voice MailActivate Voice Mail/Faxing and listen to your voice mail messages and view your faxes online.
Listen to Recorded CallsActivate Call Recording and listen to your recorded calls online. You can also search for a specific recorded call by date, recording length, or calls from/to a specific number.

Managing Your Account

Manage Account UsageKeep track of your Kall8 usage online. This is a great tool for budgeting purposes.
Update Payment InformationUpdate your credit card online.
Payment HistoryView your payment history online. You can see all your invoice amounts and corresponding payments on the same page.
View StatementsView your statements online.
Toll Free Number Logins
(Limited account access)
Set up a Toll Free Number Login that will allow the user to have online access only to their specific toll free number. This type of login gives the user access to all aspects of that particular number except the ability to view any billing or account management information. This is especially useful for corporate accounts with multiple users or resellers who wish to give their customers access only to their specific information.
Ring-to Number Logins
(Call information only)
Set up multiple users on a single toll free number using Custom Call Forwarding, then, using Ring-to Number Logins, give each user the ability to track their calls without being able to see the calls of the other users. Ring-to Number Logins are based on the ring-to number rather than on the Kall8 number itself. The users will be able to see the Call History and Call Analytics for calls that ring to their number only.
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